FAQ'S

Routine processing will take 10-13 weeks and expedited processing, which costs an additional $60, will take 7-9 weeks. Processing time begins the day the application is received and does not include mailing time. 

Please click the link below to start the application process for a passport.

Passport Information 

Please visit the state department website on passport processing: https://travel.state.gov/content/travel/en/passports/get-fast.html 

We are so excited for you to join us. Please ensure that your passport does not expire within 6 months AFTER the date of travel.

Enrolling in TSA PreCheck means faster-moving lines with no need to remove shoes, laptops, 3-1-1 liquids, belts or light jackets. Enrolling is easier than ever with 500+ enrollment locations nationwide. Please visit: https://www.tsa.gov/precheck for more information.

If you're wondering when your airport's TSA PreCheck lanes are open, why your TSA PreCheck indicator isn't showing up on your boarding pass, or pretty much anything else related to the security screening, text your questions to Ask TSA (275-872). You'll get an answer right away, right on your mobile device. The virtual assistant offers quick answers to frequently asked questions. For more complex issues, AskTSA staff are available daily from 8 a.m. to 6 p.m. ET. Another great place for questions and comments is @AskTSA on Twitter and Facebook Messenger. 

From airlines and hotels to credit cards and travel sites, many rewards programs enable use of points or miles to cover the costs of TSA PreCheck enrollment. Some programs even cover family and friends as well. It's a terrific way to enjoy all the benefits of TSA PreCheck for five years. Please find the link here for participating programs for an easier way to cover the cost of TSA PreCheck.  

The program runs from January 4 – 8, 2026. Guests should arrive on Saturday, January 4 and depart on Thursday, January 8. 

Attendees will stay at the Hyatt Zilara Rose Hall (adults only) or Hyatt Ziva Rose Hall (family-friendly). Both resorts are located side-by-side on the beach in Montego Bay and offer access to shared amenities.

Check-in is any time after 3:00 pm and check-out is any time before Noon.

Yes, guests staying at the hotel will have free WIFI available throughout the resort.

Sockets operate at 110 Volts/60 Hertz, the same as the U.S.

If you plan to eat in one of the specialty restaurants there may be additional charges for upgraded menu or alcohol selections.

There is an all-day buffet located at the resort. Hours are subject to change.

All dietary and allergy restrictions will be accommodated. Please notify your server of specific needs.

Tips and gratuities have been pre-paid for all group activities. Tipping your servers at restaurants is welcomed.

Most people will book an appointment upon arrival. We are pleased to offer conference attendees a 15% discount at the spa when a service is booked.

*Some restrictions may apply

Yes, the hotel can accommodate food allergies and dietary restrictions, please make each server aware at each of the meals. Also, please fill out any allergies or dietary restrictions when registering for the event.  

The resort is all-inclusive, but should you want any premium alcohols or menu selections there will be an upgrade charge. You will be asked to put down a credit card upon check in for any incidentals during your stay

A curated selection of excursions will be offered at an additional cost. Some activities may require advance registration due to capacity limits. More details will be shared closer to the trip.

If there is somewhere specific that you would like to eat, it is suggested to make any meal reservations in advance. There is walk up availability, but that will depend on demand.

While there is no full infirmary onsite, Hyatt Zilara Rose Hall offers 24-hour access to an on-call doctor. Nearby clinics and hospitals in Montego Bay are available for more serious medical needs. 

IMS will arrange all transportation including flights. When registering in the Travel section, please select your correct days of travel and any other additional information such as Known Travelers Number (KTN). After you register, an IMS travel agent will reach out to reconfirm your full name as well as flight details. 

You must go through your registration and include your travel dates so that we can start making travel arrangements for you. Transportation is included in the trip.  

Yes. Group transportation is arranged to and from Sangster International Airport (MBJ). Details will be shared in your travel confirmation email.

6.3 miles from Sangster International Airport to Hotel Hyatt Ziva Zilara Rose Hall

There will be signs directing you to the transportation holding the event logo; please do not stop at any of the taxi stands or time share areas on your way to the exit as that is not included and will not be reimbursed.

Onsite, please look over your departure notice in your welcome packet to find your departure time. Please be in the lobby day of departure 30 minutes prior to your assigned departure time in order for you to checkout and settle any incidentals.

This will cover, any travel interruptions, travel delay, baggage coverage, baggage delay, and emergency medical/dental coverage.

If yes, you will receive an email where you can review the quote and conditions and pay directly online.

The quote will include everyone in your party. For more information about each plan, please see the links below: 

Annual Deluxe Plan (click on plan for more information)

Basic Plan (click on plan for more information)

Classic Plan (click on plan for more information)

The cost of extra guests are below, please make sure to add them during the registration process. 

Rules

• Maximum of 2 children (ages 0-12) per room with 2 adults, or 3 adults and one child (age 0-12).
• Children between ages 0-2 years old will be lodged at no charge, as long as they share the same room with their parents.
• Occupancy of the same room by four adults is not allowed. 

Cost

• 3rd person adult  12 and up is $644.00
• Child between 3-12 years old is $564.00
• Child between the age of 0 to 2 years olds are complimentary, as long as they share the same room with their parents. 

All of these cost do not include airfare, which will be an additional cost. Extra guest registration fee includes 4-night accommodation at the hotel, comprehensive provision of meals and drinks, roundtrip transfer to and from the airport (CUN) and access to all Latham-organized events.

 Of course, we would love for you to stay longer and enjoy everything Montego Bay has to offer. We will have the event room rate available for 3 days pre/post the conference (as resort availability allows).

Please see the room rates below based on per night with taxes and fees included.

Double Occupancy - $592.00

Triple Occupancy - $753.00

Quad Occupancy - $894.00

Once your registration is submitted, you will receive an on-screen confirmation as well as an emailed confirmation including your registration number. Please check your spam folder, especially if your company's security filters are strong.

Upon completion of your registration you will receive a confirmation email that will include a registration number and a link that will direct you back to your completed registration. You will need to login using your email and unique registration number provided within your confirmation email. 

Once you log in, you will be able to view, modify your existing registration

If you did not receive a confirmation email, please check your junk folder as it may have been mislabeled as spam. If you still cannot locate, please email latham@incentivems.com and we will resend the confirmation email. 

Please contact latham@incentivems.com with your questions and we will get back to you!